COVID-19 POLICY

 

 

 

We are all having to change the way we live but even with the adaptations we will be making we remain confident that you will still receive a wonderful ‘hands on’ treatment for improved wellbeing. This is a time when our emotional and physical health need some nurturing and support.

 

 

Why is Covid-19 such a concern?

Covid-19 appears to be a highly infectious virus and is thought to have spread to nearly every country in the world causing a global pandemic. Governments and Scientists are particularly worried about this as it’s a new virus that appears to be unpredictable.

As we plan to navigate the roadmap to recovery you can be assured that by displaying the above logo will be following all government guidelines and our Covid-19 Secure Workplace Policy to minimise risk of cross infection.

 

 

Our therapists will:

  1. Work within their Governments Guidelines

  2. Have prepared for and complied with the strict return to work procedures.

  3. Comply with the Covid-19 Secure Hygiene Guidelines – details strict hygiene practices for the therapist. You can request to see a full copy from your therapist

  4. Changes that will be made include the following:

    1. You may be contacted before your appointment or will be asked to complete a risk assessment form before every treatment to ascertain if it is appropriate for you to have atreatment

    2. Hand washing before and after treatments (or hand sanitiser with a minimum of 60%alcohol)

    3. Our therapists will have clean, dedicated clothes/uniforms for treatments

    4. Treatment spacing – allowing 30 minutes between clients to minimise contact with otherclients.

    5. Cleaning –Couch/chair coverings to be changed and any surfaces that have been touched to be cleaned between each client .

    6. Depending on the latest government guidelines, your therapist is likely to be wearing a facial covering and you may be asked to wear one too – even a scarf is fine (ideally double layercotton)

    7. Clean linen and towels – will be used for each client

 

  1. Soft furnishings – will be removed if non-essential or completely covered e.g. foot pillows

  2. A cleaning checklist will be on display to show when cleaning has taken place.

  3. Waste will be disposed of in line with Government Guidelines

  4. Laundry in line with Government Guidelines

As a client you will be required to:

  1. Complete a risk assessment before each treatment.(Your therapist will contact you to complete this)

  1. On arrival declare if anything has changed with your health or within your family unit.

  2. Wash your hands (or use hand sanitiser provided by the therapist) on arrival

  3. You may be asked to bring and wear your own face covering. Your therapist will let you know before your treatment if this is the case.

  4. Bring your own bottle of water

  5. Bring your own blanket (if requested by the reflexologist)

  6. Inform your reflexologist if you develop symptoms of Covid-19

  7. Arrange contactless payment if possible

 

 

Hygiene and your safety is of paramount importance to us, if there is anything you are unsure about please contact your therapist to discuss.

PRIVACY POLICY

This  tells you what personal information I hold and why, and what your rights are. Once you have read it please complete and sign the declaration of consent at the bottom.

 

Therapist’s Name: Mrs. Ginny Taylor

 

Therapist’s Contact Details: The Olive Sanctuary, Olives Yard, Uckfield, TN22 1QP

Telephone No: 01825 508150

Email address: hello@olivesanctuary.co.uk

 

The purpose of processing client data

I hold and use client data in order to provide you with the best possible treatment options, support & advice.

 

Lawful basis for holding and using client information

 

The lawful basis under which I hold and use for information is my legitimate interests are:

 

  • My requirement to retain the information in order to provide you with the best possible treatment options and advice

 

  • My requirement to hold your information for the following legal reasons: CNHC requirements enable me to retain information for 8 years

  • As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it:

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. 

  • Your contact details

  • Medical history and other health-related information

  • Treatment details and related notes

 

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and getting your explicit  consent.

 

Protecting your personal data

 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I  have put in place appropriate technical,  physical and managerial procedures to safeguard and secure the information we collect from you.

 

I will only contact you using the contact preferences you have given me.

Your therapist's rights

Please note:

  • if you don’t agree to Ginny keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, she may not be able to treat you

  • Ginny has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, she might have to keep these details until after that period has  passed

  • Ginny can move records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

  • We will ask you to declare

I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatmentoptions and advice in line with the statements above.

 

OUR TERMS AND CONDITIONS

Appointments

 

You can make an appointment with Olive Sanctuary  in a number of ways:

 

 

Upon making a booking, you will receive an email confirming all the important details, along with a second email reminder 24 hours prior to your appointment.

 

We will contact you the day before your appointment to complete our COVID risk assessment. This is

to ensure the safety of you and your family as well as the therapist’s.

 

If this is your first appointment with us, you will also receive a New Client Consultation Form via email the day before your appointment. Please complete this because we will not be able to treat you until you have.

 

 

 

Cancellations and Late Arrival

 

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

 

We require a minimum of 24 hours’ notice to cancel an appointment. If you don’t let us know within this time, you will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

 

However, if you need to cancel at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then the additional charge will not be applied.

 

Please respect our agreed appointment time. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. However, to ensure our stringent hygiene standards are maintained between appointments, we will be unable to make up the missed time by overrunning or by adding time to subsequent appointments

 

Your Privacy

Please read our Privacy Policy above

 

All client information and clinical records will be held securely by the individual therapist in accordance with our privacy statement for the Olive Sanctuary and will remain confidential.

 

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

 

 

 

Health & Safety

 

Please read our COVID policy above. 

All practitioners at Olive Sanctuary:

  • hold a current First Aid certificate

  • hold professional and public indemnity insurance,

  • have also completed certified COVID training.

 

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not work due to the risks of cross contamination. We will notify you as soon as possible if this happens.

 

Please don’t attend for treatment if you are unwell, suffering from a cold or virus, infection or general ill health. Please contact the Olive Sanctuary via email at hello@olivesanctuary.co.uk when you have recovered to rearrange your appointment

 

All personal belongings are left at the owner’s risk. Olive Sanctuary, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Olive Sanctuary.

 

Clients under the age of 18 years must be accompanied by a parent or guardian. The parent or guardian must give permission for the treatment to be carried out and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.

 

 

 

Payment

 

We prefer for all payments to be made avoiding cash as we consider this method to be a COVID risk:

 

  • in advance by BACS

  • or online

  • or in person at your appointment by card

 

We never store your credit card details - it is always processed by the third-party card processor. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS).

 

 

 

Complaints

 

We hope you never have cause to be unhappy with our services, but if so, please contact your practitioner first and then if you remain unhappy, speak with the Owners, Ginny Taylor and Anna Lane

hello@olivesanctuary.co.uk

01825 508150

The Olive Sanctuary, Olives Yard, Uckfield High Street

The Olive Sanctuary ​©2020

  • LinkedIn
  • Facebook
  • Twitter
  • Instagram