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This  tells you what personal information we hold and why, and what your rights are. 

The Olive Sanctuary is registered with the Information Commissioner's Office (ICO). Ginny Taylor is registered as the Data Controller for The Olive Sanctuary.


The Olive Sanctuary, Olives Yard, Uckfield, TN22 1QP 

Telephone No: 01825 508150

Email address:


The purpose of processing client data

We hold and use client data in order to provide you with the best possible treatment options, support & advice.


Lawful basis for holding and using client information


The lawful basis under which we hold and use for information are our legitimate interests of:


  • Our requirement to retain the information in order to provide you with the best possible treatment options and advice as wells as deliver the best service we can for our products.


  • Our requirement to hold your information for the following legal reasons: Our voluntary regulatory body requirements are to retain client information taken for treatments only for 8 years

  • As we hold special category data (i.e. health related information), the Additional Condition under which we hold and use this information is: for us to fulfil our role as a health care practitioner bound under our professional bodies.

What information we hold and what we do with it:

In order to give professional complimentary therapy treatments, we will need to ask for and keep information about your health. We will only use this for informing treatments, clinic news and any advice we give as a result of your treatment.



  • Your contact details

  • Medical history and other health-related information

  • Treatment details and related notes

  • To keep you updated on clinic news and send wellbeing information or rehabilitation information to 

  • We will only share your contact data with therapists who have restricted access to our booking system data only.
  • We will not share any personal medical or clinic information with ANYONE.



Self Employed Therapists using The Olive Sanctuary


If you receive a treatment from a self employed therapist using our facilities, they are responsible for and  have their own privacy policy and procedures in place. Any queries relating to the data they hold, please direct your enquiry to the individual therapist concerned.


Protecting your personal data


We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical,  physical and managerial procedures to safeguard and secure the information we collect from you.


We will only contact you using the contact preferences you have given us.

The Olive Sanctuary rights

Please note:

  • if you don’t agree to The Olive Sanctuary keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, we may not be able to treat you

  • Our therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has  passed

  • The Olive Sanctuary can move records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

When purchasing our products and services

We will ask you to declare that  you have seen this document and understand that The Olive Sanctuary will hold and use my personal information, using it in order to provide me with the best possible treatment and products options and advice in line with the statements above.


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