PRIVACY & COOKIE POLICY

This tells you what personal information we hold and why, and what your rights are.

The Olive Sanctuary Ltd is registered with the Information Commissioner's Office (ICO). Ginny Taylor is registered as the Data Controller for The Olive Sanctuary.

The Olive Sanctuary, Olives Yard, Uckfield, TN22 1QP

Telephone No: 01825 508150

Email address: hello@olivesanctuary.co.uk

This policy was last updated in July 2024.

The purpose of processing client data

We hold and use client data in order to provide you with the best possible treatment options, support & advice.

Lawful basis for holding and using client information

The lawful basis under which we hold and use for information are our legitimate interests of:

Our requirement to retain the information in order to provide you with the best possible treatment options and advice as wells as deliver the best service we can for our products.

Our requirement to hold your information for the following legal reasons: Our voluntary regulatory body requirements are to retain client information taken for treatments only for 8 years

As we hold special category data (i.e. health related information), the Additional Condition under which we hold and use this information is: for us to fulfil our role as a health care practitioner bound under our professional bodies.

What information we hold and what we do with it:

In order to give professional complimentary therapy treatments, we will need to ask for and keep information about your health. We will only use this for informing treatments, clinic news and any advice we give as a result of your treatment.

Your contact details
Medical history and other health-related information
Treatment details and related notes including medication details supplied by you.
To keep you updated on clinic news and send wellbeing information or rehabilitation information to
assist
We will only share your contact data with therapists who have restricted access to our booking system data only.
We will not share any personal medical or clinic information with ANYONE.

Self Employed Therapists using The Olive Sanctuary's facilities

If you receive a treatment from a self employed therapist using our facilities, they are responsible for and have their own privacy policy and procedures in place. Any queries relating to the data they hold, please direct your enquiry to the individual therapist concerned.

Protecting your personal data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will only contact you using the contact preferences you have given us.

Our rights

Please note:

if you don’t agree to The Olive Sanctuary keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, we may not be able to treat you
Our therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

The Olive Sanctuary can move records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Cookies can expire at the end of a browser session or they can be stored for longer. Your browser settings can also enable you to clear cookies on exit from specified websites.

Declaration agreement

We will ask you to declare that you have seen this document and that you understand that The Olive Sanctuary will hold and use my personal information whenever you purchase a service, training or gift from us. This information is used in order to provide you with the best possible service and training we can provide and is in line with the statements above.