OUR TERMS AND CONDITIONS FOR TREATMENTS

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Treatment Appointments

 

You can make an appointment with Olive Sanctuary  in a number of ways:

 

 

Once you've made your booking, you will receive an email confirming all the important details, along with a second email reminder 24 hours prior to your appointment.

 

If this is your first appointment with us, depending on the individual therapist, you will also receive a New Client Consultation Form via email the day before your appointment or your therapist will ask you to complete a consultation form when you arrive. Please complete this because we will not be able to treat you until you have.

 

 

 

Cancellations and Late Arrival

 

Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

 

We require a minimum of 24 hours’ notice to cancel an appointment. If you don’t let us know within this time, you will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

 

However, if you need to cancel at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then the additional charge will not be applied.

 

Please respect our agreed appointment time. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. However, to ensure our stringent hygiene standards are maintained between appointments, we will be unable to make up the missed time by overrunning or by adding time to subsequent appointments

Health & Safety

All practitioners at Olive Sanctuary:

  • hold a current First Aid certificate

  • hold professional and public indemnity insurance,

  • have also completed certified COVID training.

 

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not work due to the risks of cross contamination. We will notify you as soon as possible if this happens.

 

Please don’t attend for treatment if you are unwell, suffering from a cold or virus, infection or general ill health. Please contact the Olive Sanctuary via email at hello@olivesanctuary.co.uk when you have recovered to rearrange your appointment

 

All personal belongings are left at the owner’s risk. Olive Sanctuary, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Olive Sanctuary.

 

Clients under the age of 18 years must be accompanied by a parent or guardian. The parent or guardian must give permission for the treatment to be carried out and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.

 

 

 

Payment

 

We prefer for all payments to be made avoiding cash wherever possible. Payment options we offer are

  • online

  • or in person at your appointment by card machine

 

We never store your credit card details - it is always processed by the third-party card processor. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS).

 

 

 

Complaints

 

We hope you never have cause to be unhappy with our services, but if so, please contact your practitioner first and then if you remain unhappy, speak with Ginny Taylor, the business owner.

PRODUCT PURCHASES POLICY

Accepted Payment

 Payment is accepted online through PayPal or with most major credit and debit cards. Alternatively, payment can be made on person on collection.

Shipping

We aim to ship all orders within 7 working days following receipt of payment unless arrangements have been made separately.. Local deliveries made within the TN22 are free of charge. All other deliveries are subject to postal charges from £3.50. 

If your order does not turn up within the expected time frame, please contact us as soon as possible and we will do our best to rectify the situation. We allow a full 30 days from shipping and won't replace items sooner than this.

We are not responsible for custom issues, costs or refusals. Shipping costs are not refundable.

Provenance of goods

We hand make all our products with the exception of our hand creams and face creams which are made by Oleo in Devon. Their link is : www.oleobodycare.co.uk

Refunds and Exchanges

We want you to be happy with your order and we will do whatever we can to work with you to sort out any issues. 

We offer a full refund if you are unhappy with your purchase for any reason provided you contact us within 10 days of receiving it. 

Product Ingredients

All products are labelled with a list of ingredients in descending order together with an expiry date. If you are purchasing online, it is mandatory to state you have read the ingredients and are happy to continue with the purchase, as part of the checkout procedure. This is an insurance requirement.

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